A Human Centered Approach to Property Management
We have partnered up with Delkap Management to provide white glove and personalized property management services in the NY-Metro Area. With over 4,000 commercial and residential units under our management, find out more on how we can improve and streamline the management of your properties.
Services
We provide tailored end to end solutions for seamless property management, designed to enhance both operational efficiency and long term asset value. Our services include proactive tenant relations, responsive maintenance coordination, detailed financial reporting, and strict regulatory compliance. With a focus on precision, transparency, and white glove service, we ensure every aspect of your property is managed with efficiency, care, and prestige, giving owners confidence and tenants an exceptional experience.
Building Management
We customize a monthly management report for all co-op and condominium communities. Reports are delivered to the building in duplicate (based on the number of Board members) prior to each monthly meeting. Treasurers and Presidents also receive copies of paid bills and monthly billing status reports.
The monthly management report contains:
- Board minutes (if received)
- The previous month's financial report
- The list of paid and unpaid bills
- A reconciled bank statement
- A list of delinquent owners
- Collection letters and delinquents notices
- Legal correspondence
- All informative periodical and building wide correspondence that is relevant
- Contractor proposals requested including engineering reports and relative drawings or specifications
- All correspondence sent and received
Administrative Services
Let us handle the administrative burden our team streamlines processes, organizes meetings, and ensures compliance with ease.
- Process all phone inquiries, including answering service calls 24/7 per day
- Prepare notices of annual meeting, proxies, agenda as well as organize and conduct the organizational meeting of the community.
- Collect, organize, and maintain a complete file for the Association of all legal documents including public reports, declarations, by-laws, insurance policies, owners list, correspondence, rules, blueprints and specifications.
- Process work orders.
- Assist in resolving individual owner's problems as they pertain to the property's common elements and rules.
- Process city abatements.
- Process J51 documentation for city real estate credits.
- Coordinate local law 11 requirements with all related professionals.
- Attend governmental hearings, union disputes, and court appearances where necessary.
- Prepare welcome kits.
- Supervise the coordination of building work maintenance with all relevant personnel.
- Coordinate contractor specifications and job requirements between contractors and residents.
- Obtain and analyze bids for insurance coverage specified by the by-laws.
- Attend monthly, quarterly and annual meetings to answer questions about greater operations and review monthly management reports.
Building Management
The monthly management report contains:
- Monthly processing of maintenance statements
- Daily deposits made into cooperative bank accounts
- Processing of all bounced checks, final demand letters, and attorney notifications on Boards approved litigation
- Processing of all approved items to be paid
- Automation of previously approved monthly invoices
- Weekly processing of payroll services with Octagon payroll
- Weekly updates emailed including list of paid bills, unpaid bills, and bank account balances
- Processing of individual abatement notices and credit distributions required monthly maintenance statements
- Processing of 1098's, 1099's and 1096's
- JSl processing for all capital involvements
In addition, you’ll also receive monthly processing of financial reports including:
- Status reports
- Delinquent lists
- Reflected paid bills
- Reconciled bank statements
- Financial statements including budget balances
